Customer Help
test
FOR ASSISTANCE
DOMESTIC CUSTOMERS
Call Us:
Representatives are available from 7am – 2am ET, 7 days a week (excluding major U.S. holidays) and are ready to help.
866-848-2168
Live Chat with Us:
Representatives are available from 7am – 11pm ET, 7 days a week (excluding major U.S. holidays) and are ready to help. Click the ‘Chat now’ button at the lower right of any page.
International Customer
Our international customers may access our international help center 24 hours a day, 7 days a week HERE. If you are unable to find the answer to your question, you may contact a customer service representative through the help center. Representatives are available 6 days a week (Sunday - Friday) and are ready to help. Please allow 24 hours to receive a response.
WE’RE HERE FOR YOU!
Email JUSOUT BEAUTY Customer Service (admin@jusoutbeauty.com) or call 866-848-2168. Operating hours are from 7am – 2am EST, 7 days a week, excluding major U.S. holidays. Live chat representatives are available 7am – 11pm ET, 7 days a week (excluding major U.S. holidays) and are ready to help. Click the ‘Chat now’ button at the lower right of any page
SCOPE
The business relationships between Barbara Sturm Molecular Cosmetics GmbH - hereinafter referred to as "BSMC" - and the buyer shall be subject exclusively to the version of the following General Terms and Conditions applicable at the time the order is placed. Conflicting terms of business or purchase of the buyer shall only be deemed recognized if this has been explicitly agreed in writing.
CONCLUSION OF CONTRACT
By sending an order via the website the buyer makes a binding offer to BSMC to conclude a purchase agreement. If you place an order with BSMC we will send you an email confirming receipt by us of your order and the order details (confirmation of order). This confirmation of order shall not be deemed acceptance of your offer but shall merely inform you that we have received your order. A purchase agreement shall only then be concluded when we send the ordered product to you and confirm shipment to you in a second email (shipping confirmation). No purchase contract shall be concluded regarding products from one and the same order which are not stated in the confirmation of shipment. BSMC does not offer any products for purchase to minors. Products intended for children may likewise be only purchased by adults. Your order also functions as assurance that you are of legal age. We accept no liability for orders for our product placed by minors.
RIGHT TO CANCEL WITHIN 14 DAYS; EXCLUSION OF THE RIGHT TO CANCEL, NOTIFICATION OF RIGHT TO CANCEL,
You can revoke your contractual declaration without stating grounds within 14 days in text form (e.g. letter, fax, email) or if the item is transferred to you before expiry of this period - by returning the goods. The period begins after receiving this formal advice in text form but not prior to receipt of the goods by the recipient (in the case of the recurring delivery of similar goods, not prior to receipt of the first part delivery) nor prior to fulfillment of our informaiton duties pursuant to Article 246 Section 2 in connection with Section 1 (1) and (2) of the Introductory Law to the German Civil Code (EGBGB) and our duties under Section 312 g (1) Sentence 1 of the German Civil Code (BGB) in connection with Article 246 Section 3 of the Introductory Law to the German Civil Code (EGBGB). The period will be deemed as having been observed if notification is sent or the delivered goods are returned within this period. Notification of cancellation must be sent to:
JUSOUTBEAUTY
Contact: 866-848-2168
Email: admin@jusoutbeauty.com
Barbara Sturm Molecular Cosmetics collects and uses your personal data exclusively in the framework of the provisions of data protection law which apply in the Federal Republic of Germany. The following explanations provide information about the way in which personal data is collected and used as well as the extent of such collection and use and its purpose. This information can be read at any time on our website.
DATE COMMUNICATION AND RECORDING FOR INSTRASYSTEM AND STATISTICAL PURPOSES
For technical reasons your Internet browser automatically conveys data to our web server every time you visit our website. Among other things your browser sends data about the date and time at which our website was visited, the URL of the referencing web page, the files accessed, the volume of data sent, the type and version of browser used, the operating system and your IP address. This data is stored separately from other data which is entered when using our offer. We are not able to assign this data to specific persons. The data is used for statistical purposes and subsequently deleted in accordance with GDPR compliance.
CUSTOMER BASIC DATA
If a contractual relationship is created between us and you or if the contents of such a contractual relationship are established or altered, we collect and use personal data from you to the extent that this is necessary for such purposes. If instructed to do so by the responsible authorities we shall be able in specific cases to provide information about such data (customer basic data) where the provision of such data is required for the purposes of criminal investigations, to avert dangers, to comply with the statutory duties of authorities for the protection of the constitution of the Federal Armed Forces Counterintelligence Office of for the purposes of asserting rights to intellectual property.
COOKIES
In order to extend the functional scope of our Internet service and to make it easier for you to use, we make use of "cookies". These are text files which are saved on your computer and which enable your use of the website to be analyzed. These cookies help us to store data on your computer when you access our website. You have the option of blocking the storage of cookies on your computer by changing the settings on your browser. If you do this, however, you may no longer be able to use all the functions which our services provide. THIS WEBSITE USES COOKIES. This website uses our own and 3rd party cookies to improve your experience and for personalised content/advertising. By clicking 'ACCEPT' you consent to our use of cookies. More info Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent.
Jusout Beauty + Beauty Skin are committed to providing a website that is accessible to
all audiences, regardless of technology or ability. As part of this, Fenty Beauty+ Fenty
Skin aim to substantially conform to applicable guidelines, including WCAG 2.1 at levels
A and AA. If you experience any difficulty in accessing any part of this website, please
contact us by
emailing: admin@jusoutbeauty.com
or
calling: 866-848-2168
About this cookie policy
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.You can at any time change or withdraw your consent from the Cookie Declaration on our websiteLearn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
FREE SHIPPING
Below are the free shipping offers available on JUSOUTBEAUTY
DOMESTIC FREE Standard Shipping on all U.S. merchandise orders (please allow 4-8 business days for processing and shipping to receive your order)
INTERNATIONAL FREE Standard International Shipping on all merchandise orders $75 USD and over.
Please note if your order contains a hazmat item US orders must ship via ground Standard Shipping. International orders must ship DHL Express. International shipping rates vary by country and will be determined at checkout.
DOMESTIC SHIPPING COSTS + DELIVERY TIMES
Orders must be placed by 12pm ET to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.
| Shipping Method | Costs | Total Delivery Time (including processing time) |
|---|---|---|
| Standard Shipping | Free | 4-8 business days (up to 21 days for APO/FPO/DPO Military Addresses) |
| 2 Day Shipping | $10.95 USD | 3 – 4 business days |
| 1 Day Shipping | $16.95 USD | 2 – 3 business days |
Orders must be placed by 12pm ET Monday – Friday to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday and Friday. FentyBeauty.com and FentySkin.com offer FREE Standard Shipping on all U.S. merchandise. Select items considered hazmat (hazardous materials) are restricted and must be shipped ground with Standard Shipping. All U.S. orders always ship Standard Shipping for free—no promotion code needed.
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sign In
Sign in to your account to add or edit your addresses and email Preference, save your Pro filter to your profile and more.
Creat Account
EXCLUSIVE OFFERS + INFO
Sign up to stay posted on hyper-limited offers, online-only product drops, in store
events, and-as true fenty beauty + fenty skin family-personal beauty tips from Rihhana
herself.
Click here for Sign In or Creat Account
SHIPPING/ORDER STATUS
CAN WE GET FENTY BEAUTY INTERNATIONALLY?
Of course! FentyBeauty.com ships internationally to 150+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores as well as on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com as well as Boots or Boots.com. For a full list of all international retailers
WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?
We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. When that must-have item is back in action, you’ll be the first to know.
RETURNS
RETURNING DEFECTIVE/WRONG ITEMS
For domestic orders, please send the defective or incorrect item(s) back to us, using the FREE RETURNS PROCESS. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service at866-848-2168. For international orders, please follow the returns process specific to your country. For Canada, UK, EU, and AUS orders, please follow the RETURNS PROCESS HERE. For all other countries, please contact customer service
